Shipping policy

What are the shipping charges?

Shipping is calculated automatically at checkout based on your delivery address and order weight.

 

Delivery Time?

All our Products are Ready to deliver, therefore, the delivery time on each product varies. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website.

If you have any specific queries with regards to order delivery time, please contact our team through email support@silkasia.com.pk or through our registered Business WhatsApp at +923317070281.

How do I place an Order?

Step 1. Select Your Favorites

Browse our collections of premium kids' eastern wear. Choose your favorite kurtas, waistcoats, or sherwanis, select the perfect size using our size chart, and click Add to Cart.

Step 2. Review Your Cart

Click the shopping bag icon at the top right of your screen to review your items. Make sure sizes and quantities are correct, then click Proceed to Checkout.

Step 3. Fill in Shipping Details

Enter your delivery address and contact details. Don't worry—we ship locally and internationally! Select your preferred shipping method.

Step 4. Secure Payment & Confirm

Choose your payment option (Cash on Delivery or Secure Online Payment) and click Place Order. You will instantly receive a confirmation email/SMS with your tracking number!

Do You Ship Internationally?

Yes, we do! We are proud to ship our kids' eastern wear collections to families all across the globe (including the US, UK, Canada, UAE, and beyond).

What Payment Methods Are Accepted?

Secure & Easy Checkout: We accept Cash on Delivery (COD), Bank Transfers, Visa/Mastercard, and JazzCash/EasyPaisa. Safe shopping, guaranteed.

Is Buying Online Safe?

Yes, buying online is completely safe—provided you know what to look for! Online shopping has become highly secure, thanks to modern encryption and strict bank protections.

When you shop online, especially with independent boutique brands, it is natural to want to make sure your hard-earned money and personal information are protected.

Here is a quick checklist to help you instantly spot a safe website, along with how reputable online brands protect you.

How to Spot a Safe Website in 5 Seconds

·        🔒 Look for the Padlock: Check the website's address bar. If you see a little padlock icon or the URL starts with https:// (the "s" stands for secure), it means the website encrypts your data. Any details you enter—like your name or card number—are scrambled so hackers cannot read them.

·        💳 Secure Payment Gateways: Safe websites don't directly "see" or store your credit card numbers. Instead, they use certified, heavy-duty payment processors (like Stripe, PayPal, or official bank portals) that handle the transaction securely.

·        📦 Alternative Payment Options: If you are hesitant about entering card details online, reputable local brands will offer Cash on Delivery (COD). This allows you to inspect the package at your doorstep and pay only when it arrives physically in your hands.

·        📞 Clear Contact Info: Trusted websites will always have a physical footprint or clear way to reach them—such as a dynamic Instagram page, an active WhatsApp support line, an "About Us" story, and clear Return & Exchange policies.

Do I have to pay anything to return my items?

If we made a mistake (Damaged or Incorrect Item): You pay nothing. If we sent the wrong size, wrong style, or if the outfit has a defect, we will cover all shipping costs to collect the item and send you the correct one immediately.

For standard size exchanges: You cover the cost of shipping the item back to us, but we will send out your new, replaced size back to you completely free of charge.

International Orders: For customers shopping outside Pakistan, return shipping costs and any applicable customs duties are paid by the customer unless the item arrived damaged.

How do I return an item?

Step 1. Check Our Eligibility Window

Ensure your item is unwashed, unworn, and still has all original Mini Motifs tags attached. Returns must be initiated within 24 Hours of receiving your package.

Step 2. Contact Customer Support

Send an email to support@silkasia.com.pk or message us on WhatsApp at 03317070281 with your Order Number and the reason for your return or exchange (e.g., "Need a larger size").

Step 3. Pack and Ship the Item

Securely pack the outfit back into its original packaging. Ship the package back to our warehouse address (provided by our support team). Note: For local exchanges, we can often arrange a reverse pickup!

Step 4. Receive Your Refund or Exchange

Once our team receives and inspects the item, we will process your exchange or issue a store credit/refund within 3-5 business days.