Shipping & Handling
Shipping & Handling Policy
At Silkasia, we aim to provide a seamless and efficient shipping and handling experience for our valued customers. Please read this policy carefully to understand how we manage the delivery of your orders.
1. Order Processing:
1.1. Order Confirmation: After you place an order on our website, you will receive an order confirmation email with details of your purchase. Please review this email to ensure that all information is accurate. If you notice any discrepancies, contact our customer service team immediately.
1.2. Order Verification: In some cases, we may need to verify your order details, payment information, or shipping address before processing your order. This verification process is essential to prevent fraud and ensure the security of your transaction.
2. Shipping Methods:
2.1. Delivery Options: We offer various delivery options based on your location and the urgency of your order. These options may include standard shipping, express shipping, and international shipping. The availability of these options may vary depending on your region.
2.2. Delivery Time: The estimated delivery time for your order will depend on the shipping method you choose, your location, and the availability of the product. We will provide you with an estimated delivery date during the checkout process.
3. Shipping Costs:
3.1. Shipping Charges: Shipping charges are calculated based on the total weight of your order, the shipping method selected, and your delivery address. The shipping cost will be displayed at the checkout before you complete your purchase.
3.2. Free Shipping: We may offer free shipping promotions from time to time. If your order qualifies for free shipping, the details will be clearly stated on our website.
4. Handling Time:
4.1. Order Processing: Once your order is confirmed and payment is verified, we will begin processing your order. Handling time includes picking, packing, and preparing your order for shipment. Please note that handling time may vary depending on the availability of the product and the volume of orders.
5. Shipment Tracking:
5.1. Tracking Information: When your order is shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
5.2. Delivery Updates: You will receive email notifications with delivery updates, including the expected delivery date and any delivery exceptions, if applicable.
6. Shipping Restrictions:
6.1. International Shipping: We offer international shipping to select countries. However, please be aware that international orders may be subject to customs clearance, import duties, and taxes. These charges are the responsibility of the recipient.
6.2. P.O. Box Addresses: We cannot deliver to P.O. Box addresses. Please provide a valid street address for delivery.
7. Delivery Issues:
7.1. Delivery Delays: While we make every effort to deliver your order on time, unforeseen circumstances such as extreme weather conditions or transportation disruptions may cause delays. We appreciate your patience during such situations.
7.2. Delivery Errors: If you receive an incorrect or damaged item, please contact our customer service team within 1 day of receiving your order. We will arrange for a replacement or refund as appropriate.
8. Contact Us:
If you have any questions or need assistance with your order, please contact our customer service team:
Call/Whatsapp: 0331-7070-281
[email protected]
Thank you for choosing Silkasia. We strive to provide you with a smooth and reliable shipping and handling experience as part of our commitment to excellent customer service.